Driver Partner FAQ

"Premium Rides. Professional Deliveries."

Operational Protocols

How do I secure a job when an alert is sent?

Jobs are sent via the WhatsApp Broadcast. To secure a job, you must reply "ACCEPTED" immediately. Wait for the official Job Confirmation from Admin before heading to the pickup.

What is the "Dash on Black" service?

This is our high-priority Instant Delivery wing. These requests require immediate dispatch and direct delivery to the recipient without any intermediate stops.

What should I do upon arrival at a pickup?

Park safely and legally, then update your status to "Arrived." For Rideshare, wait time starts after 5 minutes; for Courier, wait time starts after 1 minute.

Courier & Logistics

How do I handle a package pickup?

Inspect the package for existing damage before accepting. Confirm the COD (Cash on Delivery) amount if applicable, and secure the item safely in your vehicle.

How do I close a delivery job?

The item must be handed directly to the recipient. For "Dash on Black" or "Direct" services, you must send a photo of the delivery at the drop-off location to Admin to finalize the job.

Rates & Settlements

What is the commission structure?

Black Carpet maintains a 20% commission for all completed Rideshare and Courier jobs.

How do I pay commission for Cash Jobs?

For cash rides, the driver pays the 20% commission to Admin via Paywise before the ride begins. You then keep the full cash amount, including any extra fees, from the customer.

How am I paid for Card/LINX Jobs?

Your full portion is credited immediately to your Paywise account once the job is successfully completed and cleared by Admin.

What are the extra fees I should calculate?

Admin handles base prices. You only need to calculate: Extra Stops (On-Route: $10 / Off-Route: $20) and Wait Time (Rides: $2/min / Courier: $1/min).

Professional Standards

What is the "Black Carpet" Dress Code?

We require Smart Casual: Black collared/Polo shirts (or branded T-shirts), long trousers, and closed-toe shoes. Shorts, slippers, and ripped pants are strictly prohibited.

What are the safety "Do's and Don'ts"?

Do perform daily vehicle checks and keep doors locked until verified. Don't pick up unscheduled street passengers, use profanity, or hand your phone to customers (to prevent scams).